Crucial Conversations
Whenever
you are not getting the results you want, it’s likely
that a crucial
conversation is keeping you stuck. Whatever the issue—poor
quality, slow time-tomarket, declining customer satisfaction,
or a strained relationship—if you can’t talk honestly
with nearly anybody about almost anything, you can expect
poor results.
When stakes are high, emotions run strong, and opinions vary,
people switch from silence to violence—and you end up
paying the price. The best performers choose neither fight
nor flight. Instead, they professionally discuss controversial
and heated issues in a way that makes it safe for everyone
to speak.
As a result, people share their best ideas, make wise choices,
and then act on their choices with conviction.
WHO
SHOULD ATTEND
Crucial Conversations is ideal for individuals who
manage people or processes, and for those with
supervisory or cross-functional management
responsibilities.
For true change to be achieved, involving teams
and even entire organizations is essential. |
"These
skills have not only helped us to
change the culture of our company, but…
enabled us to win the largest contract in
our industry’s history."
Dain Hancock. President, Lockheed Martin Aero
Click
here
for more information on this program
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